So very impressed with Grohe . grant2b. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. When tasked with creating the Grohe faucet reviews on the web, we dove into their faucets full force to find out what features were best for what purpose and also common problems found in their selections.  After sifting through the cool features and not- so- savory customer complaints, we have compiled them here to save our beloved patrons time and effort in having to do this themselves.  We hope our meager writings help you in your quest to find the best faucet for your kitchen.  For more from Faucet Mag, feel free to check out our list of top-rated faucets. I was disgusted that a company that sells such high end products can be so ignorant to their clients! Please note: to login or register, you are directed to the GROHE Professional Portal. Check out all the latest bathroom products from Grohe one of the world's leading bathroom brands. If you continue your visit, we’ll assume that you are happy to receive all cookies. In Jan/2019And in the last few months, we would find puddles of water on top of the granite by the backsplash and faucet. The faucet was very, very expensive when I bought it. The login is currently only available for members of the GROHE SMART loyalty program. I am truly dumbfounded by the lack of customer support, So far the people I have spoken to have been extremely rude. We were looking at Grohe tapware as the brand comes highly recommended on Whirlpool. I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. From Posh or Mizu, to Milli, Grohe, Caroma, Sussex or Roca, we've got something for everyone. Hi Pamela. Everything at GROHE comes with a seal of exceptional quality. I cannot imagine what you may have to deal with if you have a warranty issue. With all of their products backed by a limited lifetime warranty, you can rest assured that you are covered for any malfunctions.  You may not ever find yourself needing to use this warranty, as the company boasts that their faucets actually last a lifetime. We have one of the UK's largest selection of bathroom taps with savings of up to 60% and next day delivery available on hundreds of taps. Deep Srivastav, Dehradun. So now I have to worry about all the faucets in the house suddenly springing leaks. One button two perks – saving water and saving re-adjustment of temperature. Caroma . I called Grohe and was told that most likely the leak from the faucet was caused by a defective cartridge. Really pleased. No response after several emails and phone calls! Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. The treads that screw the handle in just disintegrated. He told us as you have directly finalised your deal with company you should contact to the company person. I did check all the hose supply lines and they are not the problem. User #352615 1683 posts. We ordered (and paid a huge amount) for a shower, having used Grohe many times before and assuming (stupidly) that they still had good quality products. For the professional functionality without an industrial look, the Concetto is a nice pull-down faucet that has a lot of the same features as the K7.  It also has a smaller price tag, which is always a bonus.  All in all, we hope these Grohe faucet reviews leave you with a clear picture of Grohe and the faucets they offer. If you continue your visit, we’ll assume that you are happy to receive all cookies. This faucet is easy to use, ergonomic, and has lots of cool features.  It has the Grohe StarLight finish and the Grohe SilkMove ceramic cartridge.  It also has the SpeedClean anti-lime system.  With all of the cool features of its more expensive cousins, this faucet has the added bonus of fitting into smaller budgets.  This faucet has a low profile and a solid feel to it.  It has the same solid brass in it that the most expensive cousins have as well. This was not compatible with the brass fittings. I've tried to call Grohe about the failure of a kitchen faucet that was installed by the original homeowner (so not covered by the limited lifetime warranty) and a missing part in a new Grohe faucet, but the wait times were so long I decided to email the company. I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. Please note: to login or register, you are directed to the GROHE Login page. They assumed that was the problem -so I called them.Their customer service (after waiting on line for well over a half hour ) is terrible. All rights reserved. Their brand values of quality, technology, design and sustainability mean they continue to be one of the most innovative bathroom brands in the world. I have never seen such a poorly made facet. Over and over, it is reported that this faucet has too many restrictions and that consumers would find themselves removing them to get the pressure and flow they desired.  Even worse, some had to hire plumbers to perform this task for them, which cost them money, and even sometimes time off work to meet with the plumber.  Let’s face it, not everyone has the skill, time, or desire to repair their faucet, and removing restrictors isn’t the simplest process. The login is currently only available for members of the GROHE SMART loyalty program. it must be an internal leak somewhere. I was shipped a replacement cartridge with the understanding that if the leak continues after I replaced the cartridge that I would be shipped a replacement faucet.The leak continued after replacement of the cartridge and I contacted customer service and emailed pictures of the leak.A reply from customer service lead team told me that they cannot see from the pictures where the leak is coming from and that they require further pictures to specify the location. This was outstanding customer service and I am a customer for life. 15 year warranty. Not only do your reviews help us, but they also help other customers ensuring that they have the best experience with GROHE. Unfaltering in its execution, this transition unites these three components in a refreshing way. Grohe Eurodisc (Faucet / Tap Mixer): 3.7 out of 5 stars from 3 genuine reviews on Australia's largest opinion site ProductReview.com.au. !Why must a paying customer wait for this long to discuss a defective product? Not only did I wait this long, no one ever came on the phone. with flushing cistern GD 2, 6 - 9 l; 1.13 m installation height; for on-the-wall installations or studded walls; powder coated steel frame, self-supporting Shower, stream, and blade spray, amongst which you can easily switch, while the water is running. I've been trying to get the sense guard water meter working in order to write a tech review for a magazine, but so far I haven't even been able to log into my account. Shop with Afterpay on eligible items. Today I swapped my small shower head and will then replace the rain shower head . Grohe was kind enough to send a goodwill replacement. 12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. It’s only been 3 weeks I suppose!!! If you continue your visit, we’ll assume that you are happy to receive all cookies. Please give us a call again or send us an e-mail to grohe@grohe.dk - We are looking forward to hear from you. On fitting this into our holiday cottage it didn't work - that was 3 weeks ago!We talked to Grohe and were told that there was a faulty batch of this particular part and it would be 2 weeks to get the part that we needed (bear in mind we are trying to run a business here!) Free delivery and returns on eBay Plus items for Plus members. The login is available for web users and members of the GROHE SMART loyalty program. I will always use Grohe. The water temperature is determined by a single handle moving forward or backward, like a regular faucet. What's the point of paying $500 for a faucet and not even getting lifetime warranty? Never been touched or moved in any way since install. So it indeed appears that I need to replace every faucet in the house. Although there are conflicting reports on the quality of their customer service, the warranty page has a simple form to fill out online to make claims.  With their base being in Germany, replacement parts can be expected to take a little long occasionally, but with the quality Grohe boasts, it may be worth the gamble.  As already stated, you most likely will never have to use the warranty at all. Have a great day. It should be noted that this model has an advertised 1.7 gallons per minute flow rate and that the decrease in flow actually saves water (which can save money as well).  When considering this product, the exchange between flow and conservation should definitely be taken into consideration. Then Mr. Srivastav asked us to give some time for confirmation. I’ve installed it all and choose Grohe as my personal fixtures. They didn't even read my email ,or look at my pictures I sent, or read the note I enclosed. Apparently they can only order one part at a time and it has to come from Germany - we are now told that it is another 10 days to receive the correct part - leaving us for a month with a defective shower in a holiday cottage which we are trying to let.Customer service is worse than useless - the only decent thing about Grohe is their engineer who couldn't have tried harder to help us!Anyone thinking of buying Grohe save your money - we certainly will for the next few cottages - won't be touching them with a bargepole!Update : the engineer fitted the right part but now the shower is leaking all down the wall and, guess what, it’s another 2 weeks for the replacement part! She took my information and sent the part to me when the shipment arrived. Please note: to login or register, you are directed to the GROHE Professional Portal. Hope this helps. There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. Grohe is probably better known for their bathroom fixtures, but skills learned in the bathroom are put to good use in the kitchen as well.  After all, both have a similar focus on being that they provide water to the house in a needed area.  Both can also be a place that expresses your personal style, and Grohe has the design team necessary to help you achieve that.  As a matter of fact, in 2012 Grohe won the red dot ‘design team of the year’ award.  If you take a look at Grohe’s list of awards, you’ll see that they have won a number of awards for design. The tap is solidly engineered and well finished, the quality you’d expect from Grohe. Coronavirus (COVID-19) Status: ... Grohe has been leading the way in kitchen tap technology, quality and design for decades now, and over the past 10 years alone they have racked up well in excess of 200 awards for design and innovation. It even has the locking dual- spray function like the similar Ladylux that is much more expensive.  Overall, it is safe to say that Grohe did not skimp on this faucet because of the price.  Rather than simply being cheap and of less quality, this faucet is a good piece at a good price; a true bargain. Very rude and non responsive! GROHE kitchen taps fuse the latest designs with a host of features that bring real benefits to your kitchen. For enhanced comfort and smooth handling of the tap, the design also benefits from GROHE SilkMove technology. Suggested/offered sending me a replacement cartridge. I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. Brita was founded in 1966 in order to optimise mains water in a convenient way for consumers. still , a mess. Now nobody either Mr. MISHRA OR MR.SRIVASTAV pics our phone. For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. Suitable for mains pressure. 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